TERMA & SYARAT | TERMS & CONDITIONS
📍 ketasewadelivery.com
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1️⃣ SYARAT PENYEWAAN | RENTAL REQUIREMENTS
✅ Penyewa mesti: | The renter must:
✔️ Berumur 18 tahun ke atas. | Be 18 years old or above.
✔️ Mempunyai Lesen Kelas D atau dokumen yang sah digunakan di Malaysia. | Hold a valid Class D driving license or any legal document in Malaysia.
✔️ Tidak membenarkan orang lain memandu kenderaan sewa. | Not allow others to drive the rental vehicle.
✔️ Memaklumkan syarikat jika terdapat sebarang masalah. | Inform the company of any issues immediately.
✔️ Bertanggungjawab terhadap saman/kos/kerosakan. | Settle any fines, fees, or damages.
✔️ Menjaga kenderaan seperti milik sendiri. | Take care of the vehicle properly.
✔️ Tidak membawa kenderaan keluar dari Malaysia. | Not drive the vehicle outside of Malaysia.
✔️ Memohon penambahan tempoh sewaan sekurang-kurangnya 4 jam/sehari lebih awal. | Request for extensions at least 4 hours or 1 day in advance.
✔️ Elakkan daripada dikenakan saman/kompaun oleh pihak berkuasa. | Avoid getting fined or penalized by authorities.
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2️⃣ PEMBAYARAN | PAYMENT POLICY
💰 Bayaran penuh termasuk deposit/CDW/caj lain perlu dibayar sebelum menerima kunci.
💰 Full payment, including deposit/CDW/other fees, must be settled before receiving the keys.
🔹 Bentuk deposit yang diterima: | Accepted deposit methods:
✅ Tunai (Ringgit Malaysia) | Cash (Malaysian Ringgit)
✅ Emas dinar | Dinar Gold
❌ Lain-lain tidak diterima. | Other forms are not accepted.
🔸 Penambahan masa/hari sewaan: | Rental extensions:
✔️ Bayaran perlu dibuat sebelum 12:00 AM (tengah malam). | Payment must be made before 12:00 AM (midnight).
🔸 Gagal membuat bayaran dalam 24 jam: | Failure to make payment within 24 hours:
❌ Kenderaan akan ditarik balik. | The vehicle may be repossessed.
❌ Kos penarikan ditanggung penyewa/penjamin. | Repossession costs must be covered by the renter/guarantor.
🔸 Tempahan melalui WhatsApp/SMS/Call: | Booking via WhatsApp/SMS/Call:
✅ Deposit minima RM50 atau bayaran penuh diperlukan. | Minimum RM50 deposit or full payment is required.
✅ Deposit akan ditolak dari jumlah keseluruhan. | Deposit will be deducted from the total rental fee.
🔸 Pembatalan tempahan: | Booking cancellation:
✅ Perlu dilakukan 24 jam sebelum tarikh sewaan. | Must be made at least 24 hours in advance.
❌ Gagal berbuat demikian, deposit tidak akan dikembalikan. | Failure to do so will result in a non-refundable deposit.
🔸 Pemulangan deposit: | Deposit refund:
✅ Dalam masa 3 – 5 hari bekerja jika tiada sebarang masalah. | Processed within 3 – 5 business days if there are no issues.
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3️⃣ CAJ TAMBAHAN & SERVIS | ADDITIONAL CHARGES & SERVICE FEES
🔹 Caj penghantaran: | Delivery charges:
🚗 Dalam Sungai Petani: RM30 – RM50 (2 hala) | Within Sungai Petani: RM30 – RM50 (Round Trip)
🚗 Luar Sungai Petani: RM2/km (2 hala) | Outside Sungai Petani: RM2/km (Round Trip)
💡 Formula Kiraan Caj Penghantaran: | Delivery Fee Calculation:
RM2 (Per KM) × 2 (2 hala) × 2 (Caj Servis) = Total Caj Penghantaran
*(Caj Servis tetap pada kadar 2.0)
⚠️ Caj penghantaran boleh berubah mengikut musim, waktu puncak, atau cuti umum.
⚠️ Delivery charges may change during peak hours, public holidays, or festive seasons.
📌 Waktu Operasi: | Operating Hours:
🕘 9:00 AM – 9:00 PM
📌 Caj Servis Luar Waktu Operasi: | After-Hours Service Fees:
⏰ 6:00 AM – 9:00 AM = RM30
⏰ 9:00 PM – 12:00 AM = RM30
⏰ 12:00 AM – 6:00 AM = RM50
📌 Had Mileage: | Mileage Limit:
🚘 500KM sehari. Lebihan dikenakan caj tambahan. | 500KM per day. Extra mileage will be charged.
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4️⃣ POLISI MINYAK | FUEL POLICY
✅ Pulangkan minyak dalam tahap yang sama. | Return the vehicle with the same fuel level as received.
❌ Gagal berbuat demikian, caj RM10/bar akan dikenakan. | Failure to do so will result in a RM10/bar fuel charge.
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5️⃣ POLISI MEROKOK & ALKOHOL | SMOKING & ALCOHOL POLICY
🚫 Dilarang membawa atau minum alkohol dalam kenderaan. | Strictly no alcoholic beverages inside the vehicle.
⚠️ Penalti: Minima RM100. | Penalty: Minimum RM100.
🚫 Dilarang merokok dalam atau sekitar kenderaan. | Smoking is NOT allowed inside or around the vehicle.
⚠️ Penalti: Minima RM50. | Penalty: Minimum RM50.
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6️⃣ SAMAN & DENDA | FINES & PENALTIES
⚠️ Penyewa bertanggungjawab atas semua saman daripada: | Renter is responsible for all fines from:
✅ PDRM, JPJ, Majlis Perbandaran, JMB bangunan, dan agensi lain. | PDRM, JPJ, Local Council, JMB, and other agencies.
❌ Gagal menjelaskan saman boleh menyebabkan senarai hitam dan tindakan undang-undang. | Failure to settle fines may result in blacklisting and legal action.
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7️⃣ KEROSAKAN KENDERAAN | VEHICLE DAMAGE
⚠️ Syarikat hanya bertanggungjawab untuk kerosakan mekanikal. | The company is only responsible for mechanical failures.
❌ Kerosakan akibat kecuaian penyewa perlu ditanggung penyewa. | Damages caused by negligence must be covered by the renter.
📌 Kos tuntutan insurans: | Insurance Claim Costs:
💰 Excess insurans: RM400 (berbeza mengikut bengkel). | Insurance excess: RM400 (varies by workshop).
💰 Penyewa perlu membayar ansuran kereta jika di bengkel lebih sebulan. | Renter must pay installments if the car is in the workshop for over a month.
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🔟 AKHIR KATA | FINAL REMINDER
🚗 Pulangkan kenderaan dalam keadaan yang sama seperti diterima. | Return the vehicle in the same condition as received.
📞 Sebarang pertanyaan, sila hubungi kami. | For inquiries, please contact us.
📍 Terima kasih kerana memilih ketasewadelivery.com! | Thank you for choosing ketasewadelivery.com! 🚗✨
